Product warranties are guaranteed by manufacturers, distributors and importers, and deadlines differ from product to product. Cancellations, Exchanges, Returns, Regrets and Refunds

Cancellations:

Order cancellations will be accepted with a full refund of amounts paid only if not yet dispatched. If they have already been sent, we ask that they be returned in their undamaged packaging along with the invoice and the refund will be made minus shipping costs.

Exchanges and Returns:

For exchanges and returns, the product must be sent in the original packaging, with all manuals, accessories and accompanied by the 2nd copy of the invoice. If you do not have the invoice, please make a written purchase declaration describing the reasons for the exchange or return. Products sent to us due to a defect will go through our technical department to evaluate and determine whether or not the manufacturing defect exists. If it is found that there is no defect in the product, De La Terre Cosméticos Naturais e Veganos will arrange for the same product to be sent to the Customer's address; If the product needs to be repaired, the deadline for returning the repaired product is 30 days from the date of receipt of the product in our stock.

De La Terre Cosméticos Naturais e Veganos is exempt from the obligation to exchange or repair any product whose defect has been caused by misuse, according to the assessment of our technicians. We clarify that even if the request is made within the seven calendar days provided for the withdrawal of the purchase, the Store reserves the right to repair the product, in accordance with the Consumer Protection Code.

Repentance:

To return a product due to withdrawal or regret, the deadline for canceling or exchanging your purchase is 7 (seven) calendar days, counting from the date of receipt of the product.

The product must be in the original packaging, without signs of use, without breaking the manufacturer's original seal, accompanied by its invoice, manual and all accessories it has. We do not do gifts exchanges.

Refunds: Refunds for withdrawal or regret will be made as follows:

1- Purchases paid by Credit Card = The Customer may choose to receive a Shopping Voucher for the amount paid, to be used to purchase any product in the store; Request Loja Padrão to refund the amount paid on your credit card statement. Attention: most of the time the refund is only computed on the subsequent invoice.

2 - Purchases with Bank Slip or Deposit = The Customer may choose to receive a Shopping Voucher for the amount paid, to be used when purchasing any product in the store;

Request a refund from De La Terre Cosméticos Naturais e Veganos to your current account.
For reimbursement through DOC, the account holder must be the same person who placed the order in the Store.

The Shopping Voucher is valid for 90 days from the date it is sent. If a product has been shipped in error or exchanged in relation to the order, return it after notifying us by email or by telephone (11) 2093-0180.

If our fault is proven, we will refund all amounts paid.
If you still have any questions, please contact us.